Refund Policy

Our team will always do their best to create comfortable and easy service to each and every customer. Our services agency is interested in complete customer satisfaction not only with quality, which usually makes our first time visitors into regular clients, but also with quick and timely delivery on every order. If you are concerned about your purchased services, don’t hesitate and contact us asap.

We want you to be provided with our full-fledged product guarantee. If you’re not fully satisfied with the ordered product quality or have any questions, please contact us as soon as possible. Our customer support team will answer you within a hours, but in case we are not able to help you or solve the encountered problems, you’re entitled to apply for a full, no questions asked, refund or cancellation.

Therefore, we’ve created a refund policy, described below.

You will always be entitled to apply for a refund in case of:

• Mistaken doubled purchase of our products or services for one same account;
• If we fail to start processing your order within 7 days you have all the right for a full refund ;
• Decision to cancel the order before its first results arrive;

There’s cases when we’re entitled to reject the refund or cancellation request. These are:

1. If the submission deadline has passed and the client has not provided us with the necessary information yet, so that we can’t cancel the order;
2. If we’ve already done a part of work for the client, cancellation is impossible.
3. If the order is half completed and the client appeals to us for a refund we will deny such refund and convert your CC dispute into an official "Claim".;
4. If the customer has already received the order as well as the report about its completion, the refund is impossible;
5. If a refund request is caused by absence of features that were not mentioned in the official service description on the website.
6. We will not refund customized services/orders.
7. In case we face a payment chargeback for your order, we will block the work immediately and without any notification delete followers, backlinks, text, etc.
8. We do not provide refund for the services purchased at discount prices nor services purchased with a promo code.

We do our best to keep our customers aware of all the features of our social media marketing packages and every SEO customer receives a detailed report on each order.

Please, avoid requesting unnecessary chargebacks or starting a PayPal dispute. It’s much easier just to contact us and solve any existing order issue.

Last edited 11/23/2015 9:05pm